Medical Disclaimer

Tubely is NOT Medical Advice

Nothing in the Tubely application, website, or related communications constitutes medical, nutritional or dietetic advice, clinical guidance, a diagnosis, or a treatment recommendation. The information displayed in Tubely is entered by users and has not been verified by Wholefeed Pty Ltd or any medical professional associated with the platform.

Tubely is NOT a Medical Device

Tubely is not intended to be, and we do not consider it to be, a medical device under the Therapeutic Goods Act 1989 (Australia) or the Federal Food, Drug, and Cosmetic Act (United States).

• Tubely does not provide clinical decision support.
• Tubely does not generate automated treatment recommendations, dosage calculations, or clinical alerts based on entered data.
• Tubely does not control, interface with, or communicate with any medical device, including enteral feeding pumps, infusion devices, or monitoring equipment.

User-Entered Information

All information in Tubely, including patient profiles, feeding plans, medication schedules, and care logs, is entered by users. Wholefeed Pty Ltd does not verify the accuracy, completeness, or clinical appropriateness of any user-entered information. Users are responsible for ensuring the accuracy of the information they enter.

Choosing the Right Person

For someone who looks after two or more people, Tubely asks who they are caring for, shows that person's name at the top of every screen, and asks them to confirm the name before an entry or a plan change is saved. These steps make it less likely that information is recorded for, or read about, the wrong person. They cannot make it impossible.

The person giving care is responsible for checking they have chosen the right person before they record or act on anything. The primary carer remains responsible for the person's overall care.

Always Consult Qualified Healthcare Professionals

All decisions about tube feeding regimens, formula selection, feeding rates and volumes, medication dosages, and medical care must be made by qualified healthcare professionals (including doctors, dietitians, and nurses) in consultation with the patient or their parent or guardian. Do not change a feeding plan, medication dosage, or care routine based solely on information displayed in Tubely without first consulting your healthcare team.

Not a Substitute for Professional Care

Tubely supplements but does not replace the care provided by healthcare professionals. It does not replace clinical assessments, medical appointments, or professional medical judgement. It is a tool to help families and carers communicate and coordinate, not a tool to make clinical decisions.

Reminders Are a Prompt, Not a Safety Net

Tubely can remind you about feeds, medications, flushes and equipment. Those reminders are scheduled on your own phone and fire from it, and a phone will not always deliver them: notifications may be switched off, the phone may be off or out of battery, iOS limits how many reminders an app may have waiting and silently drops the rest, and reinstalling the app clears them.

A carer in someone else's care circle gets that person's reminders only while on shift with them.

Do not rely on a Tubely reminder as the only thing standing between a person and a missed medication or a missed feed. Keep whatever system you already trust. If a reminder does not arrive, that is not a record that the dose was not due.

Handover Summaries Are Supplementary

Handover summaries generated by Tubely are intended as supplementary information to assist with care transitions. They are not a substitute for clinical handover procedures, triage assessments, or medical history taking by qualified clinicians. Clinicians should independently verify all information in a handover summary.

Emergency Situations

In a medical emergency, call your local emergency number immediately:

Do not use Tubely as a substitute for emergency medical care. While the handover summary may provide useful background information for emergency clinicians, it does not replace emergency assessment and treatment.

No Professional Relationship

Use of Tubely does not create a doctor-patient, dietitian-patient, or any other professional-client relationship between you and Wholefeed Pty Ltd, its founder, employees, or contractors. The founder of Wholefeed Pty Ltd is a dietitian; however, the founder does not provide clinical advice or services through the Tubely platform, and no clinician–patient relationship arises between the founder and any Tubely user.

Limitation of Liability for Clinical Outcomes

All clinical responsibility rests with the qualified healthcare professionals involved in the person's care, and with the person's parent or guardian. Tubely displays what users have entered; it does not decide anything.

To the maximum extent the law allows, Wholefeed Pty Ltd is not liable for clinical decisions, medical outcomes or adverse events arising directly or indirectly from the use of, or reliance on, information stored in, displayed by, or generated by the Tubely application.

This does not take away rights the law gives you. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing here excludes, restricts or modifies them. Nothing here limits liability for fraud, or for death or personal injury caused by our negligence. Section 11 of our Terms of Service sets this out in full.

Regulatory Classification

In our assessment, Tubely is a care coordination and information management tool, not a medical device. It is not registered with, or listed by, the Therapeutic Goods Administration (TGA) in Australia or the Food and Drug Administration (FDA) in the United States, because we do not believe it needs to be. We review this whenever a feature is added, and if the position changes we will tell users.